Review and Rating Rules
Effective from 17 July 2026.
Updated on 4 September 2026.
We want NANO GO reviews to help people get a realistic picture of a product. That is why we publish both positive and critical reviews. When we can reliably link a review to a nanogo.lt order, we display a “Verified Purchase” label. We do not change the rating given by the author or the opinion they have expressed.
These Review and Rating Rules (hereinafter – the Rules) explain how reviews and product ratings are collected, verified, moderated, published and removed in the nanogo.lt online store.
Website operator:
UAB “NANO GO” (hereinafter – the Company)
Legal entity code: 301790842
VAT payer code: LT100004173410
Registered office address: Tilžės g. 171-71, LT-76205 Šiauliai, Lithuania
Email: info@nanogo.lt
Phone: +370 618 46400
1. Definitions
Review – an opinion submitted by a person about a specific product, its characteristics, use or an experience related to its purchase.
Rating – a product rating given in stars according to the rating scale used on the Website.
Verified Purchase – a label displayed next to a review or rating when we can reliably link the person who submitted it and the product being reviewed to a specific nanogo.lt order.
Unverified Review – a review that we cannot reliably link to a nanogo.lt order. It may still be published, but it is not displayed with the “Verified Purchase” label.
Moderation – checking a review before or after publication to determine whether it complies with these Rules and applicable legal requirements.
Website – the online store available at https://nanogo.lt/en/.
2. How are reviews and ratings collected?
2.1. Reviews and ratings may be submitted through the review form on a product page or after receiving an automated or individual invitation from the Company to review a product purchased from us.
2.2. Where an invitation to submit a review constitutes direct marketing under applicable law, it is sent in accordance with the requirements of Article 81 of the Lithuanian Law on Electronic Communications, including, where applicable, prior consent or the existing-customer exception. Where the existing-customer exception applies, the customer is given a clear, free and easy way to object to such use of their contact details when those details are collected and, if they did not object initially, in every subsequent message.
2.3. NANO GO does not buy, commission or encourage false reviews. Opinions from employees, suppliers, partners or other persons with a commercial interest may not be presented as reviews from independent customers.
2.4. If a review is submitted in return for payment, a gift, a discount, a product received free of charge or another benefit, the incentive provided must be clearly disclosed. The incentive must not depend on whether the review is positive, neutral or negative.
3. How do we verify reviews?
3.1. We use the “Verified Purchase” label only when a review can be reliably linked to a specific nanogo.lt order and the product being reviewed. The fact that a person received an invitation to leave a review does not by itself mean that a review later submitted by that person is automatically treated as a verified purchase.
3.2. To verify a review, we may compare the reviewer’s email address, user account, order details and purchased product, or use an individual link sent after purchase or another technical identifier. We do not publicly disclose order numbers, email addresses or other non-public order information.
3.3. Once a reliable link to an order has been established, we display the “Verified Purchase” label next to the review, or another label with clearly the same meaning.
3.4. If we cannot confirm a link to a nanogo.lt order, the review may still be published as unverified. We do not claim that every review published on the Website was submitted by a verified purchaser. Verification status is shown for each individual review.
3.5. The Website may also contain older reviews collected before the current automated review-invitation and purchase-verification process was introduced. If we cannot reliably link such a review to a specific nanogo.lt order and the product reviewed, it may remain published as an unverified review. An older review is given the “Verified Purchase” label only when we can reliably confirm the link to a purchase.
3.6. If there are reasonable doubts about the authenticity of a review, we may request only the additional information necessary to confirm the purchase or genuine use of the product. If the information is insufficient, the review is not marked as a verified purchase. We refuse to publish it only where reasonable indications remain that the review is fictitious, misleading or otherwise breaches these Rules.
3.7. Automated review invitations, where sent, are not selected according to whether we expect a positive, neutral or negative rating. The recipient decides whether to leave a review and what rating to give the product.
4. Which reviews are published?
4.1. Positive, neutral and negative reviews are published provided that they comply with these Rules. A negative rating is not, by itself, a reason to reject or remove a review.
4.2. A review should relate to the specific product, its use, characteristics or quality. Experience relating to the order, delivery or customer service may also be mentioned. If a review relates only to delivery, payment or customer service and contains no opinion about the product itself, we may choose not to publish it on that product’s page.
4.3. A review may be temporarily held for moderation. The time required depends on its content, whether purchase verification is needed and whether additional information is required.
4.4. The Company may refuse to publish or may remove a review if it:
- is false, fictitious, automatically generated, repeatedly submitted or misleadingly presented as another person’s opinion, where there are reasonable indications of this;
- is unrelated to the product being reviewed or the related purchasing experience;
- is advertising, spam, promotional content for other products or sellers, or contains external links unrelated to the review;
- contains obscene, insulting, degrading, threatening, discriminatory or hateful statements;
- encourages unlawful, dangerous or clearly unsafe use of the product;
- discloses another person’s name, surname, email address, telephone number, address, order number, payment information or other unnecessary personal data;
- infringes copyright, trade mark rights, trade secrets or other third-party rights;
- contains unfounded accusations of criminal conduct, defamatory statements or other potentially unlawful content;
- was submitted by a person with an undisclosed commercial, employment, supply or other conflict of interest;
- otherwise breaches these Rules or applicable law.
4.5. If you have experienced a product safety, quality or order problem, please contact us and we will help investigate it. We may also investigate a problem described in a review and contact its author, but submitting a review does not replace the complaints procedure described in our Rules for Buying and Selling Goods.
5. Do we edit reviews?
5.1. The Company does not change the number of stars, the substance of a review, the opinion expressed or its direction.
5.2. If a review contains unnecessary personal data, unlawful material or another small and clearly separable part, we may hide or remove that part without changing the meaning of the remaining review. Where useful for transparency, we may indicate that part of the text has been removed. If an edit could affect the substance of the review, we ask the author to submit corrected text or do not publish the review.
5.3. Obvious technical formatting errors may be corrected only where this does not change the meaning of the text. Substantive editorial changes are not made without the author’s consent.
5.4. If a review is translated into another language, the translation must preserve the author’s original meaning and must be identified as a translation.
6. How is the rating calculated and displayed?
6.1. The overall product rating shown on a product page is calculated from the star ratings for that product that are published at the relevant time.
6.2. All published positive, neutral and negative ratings are counted equally, regardless of whether the review is marked as a Verified Purchase. Only ratings that are unpublished, removed, temporarily held for moderation or not linked to a specific product are excluded from the displayed average.
6.3. Reviews may be displayed chronologically or according to a sorting option available on the Website. The sorting method does not alter the number of stars given by the author.
7. Rights of the review author and permission to publish
7.1. The author of a review retains any copyright and other rights they hold in the content they created.
7.2. By submitting a review, the author grants UAB “NANO GO” a free and non-exclusive right to store, technically display, reproduce and publish that review on nanogo.lt to the extent necessary to operate the review function and display the review. This right applies for as long as the review is lawfully published and its meaning and context are preserved.
7.3. We use the review text, an extract from it, photographs submitted by the author or other review content in advertising, social media or other NANO GO communication channels only with the author’s separate permission.
7.4. By submitting a review, the author confirms that they have the right to submit its text and, where applicable, photographs or other content and that the material does not infringe third-party rights.
7.5. We first seek to resolve any disagreement relating to the rights granted under this section by agreement. If no agreement can be reached, disputes are resolved in accordance with applicable law.
8. Personal data and information displayed publicly
8.1. Information displayed publicly with a review may include the author’s chosen display name or initials, the review date, star rating, review text and, where applicable, the Verified Purchase label. If the Website provides an option to add photographs to a review, photographs submitted by the author may also be displayed publicly.
8.2. Email addresses, order numbers, telephone numbers and other non-public information used to verify an order are not displayed publicly.
8.3. Personal data is processed to administer, verify and publish authentic reviews, prevent abuse and, where necessary, contact the author about a submitted review. More information about the legal bases for processing, retention periods and your rights is provided in our Privacy Policy.
9. Correcting or removing a review and reporting a breach
9.1. The author may request correction or removal of their review by emailing info@nanogo.lt. The request should include the product reviewed, the display name used, the approximate date the review was submitted and any other information that allows us to identify the review.
9.2. After receiving a request, we identify the review and assess whether it can be corrected or removed. If there is no legal basis for retaining it further, we remove it. After removal, minimal data relating to the administration of the review may be retained for up to 1 year and, in the event of a dispute, until the dispute has ended, as explained in the Privacy Policy.
9.3. A potentially false, unlawful or misleading review, or a review that breaches these Rules, may be reported by email to info@nanogo.lt. We will assess the report and, where appropriate, temporarily hide the review, request further information or remove it.
9.4. A review may also be removed without a request from its author if it later becomes clear that it is false, unlawful, misleading, was submitted in breach of these Rules or infringes third-party rights.
10. Final provisions
10.1. The Company may update these Rules following changes in applicable law, Website functionality or review-administration processes. The current version is always published on the Website.
10.2. Changes to these Rules do not alter the number of stars, the author’s opinion or the meaning of a review submitted previously.
10.3. Matters not covered by these Rules are governed by the laws of the Republic of Lithuania and the European Union.
Update date: 2026-09-04
