Rules on the purchase and sale of goods

1. General provisions
1.1 The Rules of the e-shop https://nanogo.lt (hereinafter referred to as the “Rules”) are a legally binding document for the Buyer and the Seller (hereinafter referred to as the “Seller”), which sets out the rights and obligations of the Parties.
1.2 The Seller reserves the right to change, amend or supplement these Terms and Conditions at any time. The Buyer shall be informed of any changes to the Terms and Conditions on the website of the e-shop.
2. Conclusion of the Purchase and Sale Agreement
2.1 The Purchase and Sale Agreement between the Buyer and the Seller shall be deemed to have been concluded when the Buyer forms and submits an order for the Goods in the online shop, having first read and understood these Terms and Conditions.
3. Seller’s rights
3.1 In the event of serious circumstances, the Seller may temporarily or completely suspend the operation of the online shop without prior notice to the Buyer.
3.2 If the Buyer attempts to undermine the operation, stability and security of the e-shop or violates his/her obligations, the Seller shall have the right to restrict or suspend the Buyer’s access to the e-shop without notice.
4. Obligations of the Seller
4.1 The Seller undertakes to make available the services of the online shop, the conditions of operation of which are set out in these Conditions.
4.2 The Seller undertakes to deliver the goods purchased by the Buyer by the delivery method chosen by the Buyer, in accordance with the terms and conditions set out in these Terms and Conditions of Sale.
4.3 Where, due to unforeseen circumstances, the Seller is unable to deliver the goods ordered in the online shop, the Seller shall have the right to terminate the Purchase and Sale Agreement by informing the Buyer in advance. The Seller may offer a similar product. If the Buyer refuses, the Seller undertakes to refund the money paid within 3 working days.
4.4 If the Buyer exercises the right provided for in Clause 5.2 of the Terms and Conditions, the Seller undertakes to refund the Buyer within 5 (five) working days from the date of receipt of the returned goods.
4.5 The Seller may not refund the amount paid by the Buyer until the Goods have been returned to the Seller or until the Buyer has provided proof that the Goods have been dispatched to the Seller, whichever is the earlier.
5. Buyer’s rights
5.1 The Buyer has the right to purchase goods in the Online Shop in accordance with these Terms and Conditions.
5.2 The Buyer shall have the right to withdraw from the contract for the purchase of goods concluded in the online shop by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the goods.
5.3. the Buyer may exercise the Buyer’s right referred to in clause 5.2 only if the goods have not been damaged or substantially altered in appearance, nor have they been used.
6. Obligations of the Buyer
6.1 The Buyer shall pay for and accept the Goods purchased in accordance with these Conditions.
6.2 If the Buyer refuses to accept the goods at the time of delivery without good reason, the Buyer shall be liable to pay the costs of returning the goods upon the Seller’s request.
6.3 At the time of delivery of the Goods to the Buyer, the Buyer shall inspect the condition of the consignment and the Goods(s) together with the Seller or the person delivering the consignment.
6.4 By using the online shop, the Buyer confirms that he/she accepts these Terms and Conditions of Sale and must comply with them.
7. Prices of goods
7.1 The prices of the Goods in the Online Shop are quoted in Euros. Prices are inclusive of VAT. Once the order has been confirmed, delivery charges, if any, shall be added to the total amount of the goods.
7.2 The Company may provide a discount code/voucher. A discount code is a unique combination of letters and/or numbers that allows you to purchase goods in the https://nanogo.lt e-shop at a specific discount. Discount codes are unique – each of them can provide different discounts, applicable to all or part of the assortment, with different validity periods and other conditions of application. In certain cases, if the basket amount is below the minimum amount of €20, the discount code may not be valid. The discount code is not valid for items marked “Sale” or “Sale”. The discount code can be obtained during promotions organized by NANO GO, UAB or its partners. Applying the discount code. Click on the Cart link and enter the discount code in the “Discount code” box and click on the “Apply” button next to it. This will give you the discount to which you are entitled. Discount codes are not cumulative. Only one discount code can be used per purchase.
8. Ordering and payment of goods
8.1 When visiting the online shop, the Buyer shall select the goods he/she likes and place them in the shopping cart. After the shopping cart has been created, the Buyer shall enter the personal data necessary for the execution of the order: his/her name, surname, the address to which the goods will be delivered, the telephone number (it is mandatory to enter the telephone number in the +370 format), and any additional information that may be relevant for the delivery of the goods ordered. The Buyer shall choose the method of shipment that he/she prefers from the list of carriers provided. If the parcel is sent to a post office/pick-up point, the Buyer shall specify the carrier and the post office to which the parcel will be delivered. The Buyer acknowledges that he/she has read these rules and confirms the order.
8.2 Payment can be made using electronic banking services of all banks registered in Lithuania and Visa/MasterCard payment cards. Payments can be made in Euro currency. Payments are processed using Montonio, MakeCommerce.lt , Paysera.lt , Paypal.com payment platforms, according to the buyer’s choice.
8.3. If you are unable to pay for your shopping cart, please contact us by phone +37061846400 or by email: nanogo.group@gmail.com and we will send you a direct payment link based on the VAT invoice generated by your shopping cart.
8.4. COD – payment by courier or post office – only by calling +37061846400 and arranging this.
9. Delivery of goods
9.1 When ordering the Goods, the Buyer must specify the exact delivery address and telephone number +370 xxxxx xxxx MUST BE A FULL NUMBER WITH INTERNATIONAL CODE +370 6, not valid from May 1, 2023 86 XXX.
9.2 The Goods shall be delivered to Venipak, Omniva, LP Express post offices or via LT express, Venipak couriers according to the Buyer’s choice at the time of purchase.
9.3. For purchases of 100€ and more, delivery to Omniva post offices is free of charge **.
9.4 For purchases of €100 or more, delivery to LP Express post offices is free **. When adding products to the shopping cart with a total amount of more than €100 (excluding shipping charges), the shopping cart page only shows the “LP Express Post Offices” option and does not show the shipping cost.
9.5 For purchases of €50 or more, delivery to Venipak post offices is free **. When adding products to the cart with a total amount of more than 50€ (excluding shipping charges), only the “Delivery to Venipak / LP Express” option is displayed on the cart page, and no shipping cost is displayed.
9.6 The Seller reserves the right to change the carrier chosen by the Buyer for delivery to the post office of the Buyer’s choice. Due to technical difficulties, the carrier may deliver the Goods to the next nearest post office of the Buyer’s choice.
9.7 The Buyer must accept the goods himself. If the Buyer is unable to take delivery of the goods himself, but the goods have been delivered to the address specified by the Buyer, the Buyer shall not be entitled to make any claim in respect of the delivery of the goods to the wrong person.
9.8 The Seller shall dispatch the Goods to the Buyer within 1-2 working days in accordance with the method of delivery chosen by the Buyer at the time of purchase.
9.9 If the Buyer fails to collect the consignment from the post office / terminal due to his/her own fault within the time limits set by the carrier, the consignment shall be returned to the Seller, which shall be deemed to mean that the Seller has fulfilled the Purchase and Sale Agreement. By agreement, the Seller may re-send the Goods, subject to the Buyer paying the costs of returning the Goods (courier service is used for the return of the consignment) and the costs of re-shipment (the method of re-shipment is at the Buyer’s choice). For rules on delivery of goods by carriers and storage in post offices, please refer to Omniva, LP Express, Venipak help sections.
9.10. The Seller shall be exempt from liability for breach of delivery deadlines if the goods are not delivered to the Buyer or are not delivered on time due to the Buyer’s fault (incorrect contact or delivery details) or due to circumstances beyond the Seller’s control.
9.11. The Seller shall not be liable for non-delivery of the Goods to the Buyer if the Buyer’s delivery address or telephone number was incorrect at the time of purchase.
9.12. The Seller shall pack and dispatch the goods ordered in accordance with the requirements of the carriers and the Seller shall not be liable for any failure to deliver, or for delivery of goods which are delivered but which are damaged or defaced by the carrier due to the fault of the carrier.
9.13.The characteristics of all Goods sold shall be set out in the description accompanying each Good. The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in the online shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the monitor used by the Buyer.
9.14. The appearance, packaging and labelling of all goods sold may differ from the product picture displayed in the online shop, depending on the production batch.
9.15. The colour or smell of all goods sold may differ from the descriptions in the online shop, depending on the production batch.
9.16. In the event of the Buyer’s withdrawal from the contract for the sale of goods, the Buyer shall be refunded all sums paid by the Buyer, including delivery costs paid by the Buyer, before the goods are dispatched.
9.17. Shipments by courier or post offices to Neringa municipality, Nida, Juodkrante, Smiltyne, with postcodes from 93100 to 93130 are not possible.
9.13.The characteristics of all Goods sold shall be set out in the description accompanying each Good. The Seller shall not be liable for the fact that the colour, shape or other parameters of the goods in the online shop may not correspond to the actual size, shape and colour of the goods due to the characteristics of the monitor used by the Buyer.
9.14. The appearance, packaging and labelling of all goods sold may differ from the product picture displayed in the online shop, depending on the production batch.
9.15. The colour or smell of all goods sold may differ from the descriptions in the online shop, depending on the production batch.
9.16. In the event of the Buyer’s withdrawal from the contract for the sale of goods, the Buyer shall be refunded all sums paid by the Buyer, including delivery costs paid by the Buyer, before the goods are dispatched.
9.17. Shipments by courier or post offices to Neringa municipality, Nida, Juodkrante, Smiltyne, with postcodes from 93100 to 93130 are not possible.
10. Returning goods
10.1 Goods of good quality may be returned within 14 days of receipt. The defects of goods sold in poor quality shall be eliminated, the poor quality goods shall be replaced and returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2 The following conditions must be complied with when returning goods:
10.2.1. The returned goods must be in their original packaging in good condition (this point does not apply in the case of the return of low-quality goods);
10.2.2. the Goods must be undamaged by the Buyer;
10.2.3. the Goods must be unused and in good condition: labels intact, protective films intact, etc. (this point does not apply in the case of a return of low-quality Goods);
10.2.4. the returned goods must be in the same condition as when received by the Buyer (this clause does not apply in the case of returns of defective goods);
10.2.5 The Buyer shall pay the cost of returning the good(s) in good quality.
10.2.6 The Seller shall have the right to refuse to accept the Buyer’s return of the Goods if the conditions for the return of the Goods have not been observed;
10.2.7. the return of the Goods shall be carried out in the manner prescribed by the Seller within 14 (fourteen) days from the date of receipt of the Goods (this clause does not apply in the case of low-quality Goods, in which case return of the Goods shall be carried out within the statutory warranty period);
10.3. the return and replacement of goods of satisfactory quality shall be carried out in accordance with Article 6.22810(1) of the Civil Code;
10.4 The money paid for the goods accepted by the Buyer, but subsequently rejected, shall be refunded to the Buyer’s account (after deduction of shipping charges, if any) within 5 (five) days from the date of return of the goods to the Seller, unless the Seller and the Buyer agree otherwise.
11. Packing of Goods
11.1 In order to conserve natural resources, UAB NANO GO may use recycled packaging and other materials already used for the packaging of the Consignment and for the filling of the gaps in the packaging.
12. Final provisions
12.1 These Terms and Conditions are drawn up in accordance with the legislation of the Republic of Lithuania.
12.2 These Terms and Conditions and the relationship between the Parties hereto shall be governed by and construed in accordance with the laws of the Republic of Lithuania.
12.3 All disputes arising out of the performance of these Terms and Conditions shall be settled by negotiation. In the event of failure to reach an agreement, disputes shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania.
12.4 The Parties shall be excused from the performance of their obligations under these Terms and Conditions if such performance is prevented by unforeseen circumstances beyond the control of the Parties (Force major).

**Not valid when ordering goods at wholesale price.

Date of revision: 15/05/2024