Rules for Buying and Selling Goods

In force from 17 July 2026.

To make shopping clear and smooth, these Rules explain how orders are accepted and fulfilled, how goods are delivered, how to use the 14-day right to withdraw from the contract, and where to turn if you have questions. Get in touch – we will help you find the most suitable solution.

Important delivery note for the cold season: after receiving the carrier’s notification that a parcel has been delivered to a parcel locker, we recommend collecting liquid products the same day and not leaving them in low temperatures for a long time.

1. The Seller and scope of the Rules

These rules for buying and selling goods (hereinafter – the Rules) set out the terms for ordering, payment, delivery, withdrawal from the contract, return, quality and dispute resolution of goods in the online store nanogo.lt (hereinafter – the Online Store).

Seller:
UAB “NANO GO”
Legal entity code: 301790842
VAT payer code: LT100004173410
Registered office address: Tilžės g. 171-71, LT-76205 Šiauliai, Lithuania
Email: info@nanogo.lt
Phone: +370 618 46400

Buyer – a natural or legal person placing an order in the Online Store. Consumer – a natural person concluding a contract for purposes not related to their business, trade, craft or profession. The special consumer rights set out in the Rules apply only to Consumers. Legal persons and natural persons purchasing for business or professional purposes may be subject to separate, individually agreed or wholesale terms.

The version of the Rules in force at the time the order was placed applies to that order. Subsequent amendments to the Rules do not apply to contracts already concluded, except where the amendment is mandatory under legal acts or the Parties expressly agree otherwise. If any provision of the Rules conflicts with mandatory consumer protection provisions, the provisions of the legal acts apply.

2. Key information

3. Placing an order and the purchase–sale contract

3.1. The Buyer may purchase without creating an account or by using their account. Creating an account is optional.

3.2. The Buyer selects the goods, their quantity, the delivery and payment method, provides the data required to fulfil the order, checks the final price, reviews the Rules and places the order by clicking a button clearly indicating that the order creates an obligation to pay.

3.3. Placing an order is the Buyer’s offer to conclude a purchase–sale contract. An automatic notification that the order has been received confirms its receipt. The contract is deemed concluded when the Seller confirms by email that the order has been accepted for fulfilment or begins fulfilling it. The main order details are provided in the confirmation or in the Buyer’s account. The Buyer may save or print these Rules.

3.4. If the goods are objectively unavailable, an obvious technical error in the price or stock has occurred on the website that the Buyer understood or should reasonably have understood, or the order cannot be fulfilled due to circumstances beyond the Seller’s control, the Seller contacts the Buyer without delay. Different goods are sent only with the Buyer’s consent. If the order cannot be fulfilled and no other solution is agreed, the amounts paid are refunded without undue delay.

3.5. Please provide accurate contact, invoicing and delivery details so that we can fulfil the order smoothly. A Lithuanian mobile phone number may be entered in the format +3706XXXXXXX or 06XXXXXXX. The old format 86XXXXXXX is no longer used and may not be recognised by the carrier’s system. When purchasing on behalf of a company, please provide the company name, code, invoicing address and, if applicable, the VAT payer code – the invoicing address is required even when the goods are delivered to a parcel locker.

3.6. Please keep your account login details safe and do not share them with others. If you notice suspicious or possibly unauthorised use of your account, write to us immediately – we will help protect the account.

4. Prices, promotions and discount codes

4.1. Prices of goods are stated in euros with value added tax. The delivery fee and other selected paid services, if applicable, are shown separately before the order is placed.

4.2. When a price reduction of goods is announced, the previous price is the lowest price that the Seller applied to those goods during the 30 days before the price reduction. If the goods were offered for less than 30 days, the actual period during which they were offered is assessed. In the case of a gradual price reduction, the special rules established in legal acts apply.

4.3. Discount codes may be subject to a validity period, a minimum cart amount, restrictions on specific goods or groups of buyers, and other conditions specified when the promotion is announced.

4.4. One discount code may be used per order, unless the conditions of a specific promotion state otherwise. Discount codes are not combined. No additional discount applies to goods that already have a discount applied or that are marked “Promotion” or “Sale”, unless the conditions of a specific promotion expressly state otherwise.

5. Payment

5.1. The checkout page may offer online banking, a bank link, a payment card, a bank transfer or another payment method available at the time.

5.2. Payments may be processed via “MakeCommerce” (Maksekeskus AS), “Montonio” and the payment or card partners they use, “Paysera LT”, UAB, the bank selected by the Buyer, or another service provider clearly indicated at checkout.

5.3. The order begins to be fulfilled upon receipt of payment confirmation, except where a bank transfer, deferred payment or payment on delivery agreed in advance with the Seller is chosen.

5.4. The bank transfer details are provided at checkout, in the order confirmation or in the invoice. So that we can quickly match the payment with the order, before making the transfer please check the recipient, account number, amount payable and order number.

5.5. Payment in cash or by card on delivery is available only by prior arrangement with the Seller. In such a case, an additional carrier cash-collection fee may apply, of which the Buyer is informed before confirming this method.

6. Delivery of goods

6.1. Goods are delivered by the method chosen by the Buyer and offered on the checkout page: to a “Unisend / LP Express”, “Venipak” or “Omniva” parcel locker or pickup point, or by courier to the specified address.

6.2. The delivery price and any additional conditions are shown before the order is placed.

6.3. When the value of the goods is €50 or more, excluding the delivery fee, delivery to a “Unisend / LP Express” parcel locker is free. Once this amount is reached, only this delivery method is shown in the cart, and the delivery price is not displayed. This condition does not apply to goods purchased at a wholesale price.

6.4. Shipments to the Curonian Spit, including Nida, Juodkrantė and Smiltynė, when the delivery postal code is from 93100 to 93130, are sent only via “Unisend / LP Express”, unless otherwise specified at checkout.

6.5. The Seller usually dispatches the goods within 1–2 business days from payment confirmation. The specific carrier delivery time depends on the chosen method and destination. Unless otherwise agreed, goods are delivered to the Consumer no later than within 30 calendar days from the conclusion of the contract.

6.6. If, for technical or logistical reasons, the chosen carrier’s service cannot be provided for a specific shipment, the Seller may offer an equivalent delivery method that does not incur additional costs for the Buyer. If the change would alter the place, method, time or other conditions significant to the Buyer, the change is made only after agreeing it with the Buyer. Due to a full or temporarily out-of-service parcel locker, the carrier may redirect the shipment to the nearest parcel locker in accordance with the rules of its service.

6.7. Please accurately state the delivery address or parcel locker, the recipient’s name, surname, phone number and other data necessary for delivery. If you notice an error, contact us as soon as possible – as long as the shipment has not been dispatched, we can usually correct the data. If, due to incorrect or incomplete data, the shipment is returned or has to be resent, before resending we will inform you of the additional delivery costs actually incurred.

6.8. The risk of accidental loss of or damage to the goods passes to the Consumer when the goods are physically received by the Consumer or a third party indicated by them, other than the carrier. The Seller remains responsible for delivery carried out by the carrier it offered or selected up to that moment.

6.9. Upon receiving the shipment, the Buyer should check the outer packaging and the condition of the goods. If damage is noticed, it is recommended to record it in photographs, note it in the carrier’s documents if possible, and notify the Seller as soon as possible. Unrecorded damage does not in itself annul the Consumer’s rights provided by law.

6.10. If the shipment is not collected within the period set by the carrier and is returned to us, we will contact you and agree on the most convenient way to proceed. The mere failure to collect a shipment is not in itself considered a withdrawal from the contract declared by the Consumer. We will resend the shipment once the actual costs of its return and new dispatch are paid. If it is decided not to continue with the order, before the final settlement we will clearly inform you of the shipment return costs actually incurred. They apply only where this does not conflict with the rights belonging to the Consumer.

6.11. If delivery is delayed, write to us – we will check the status of the shipment, contact the carrier and help complete the delivery or exercise another right belonging to you.

7. Product information, packaging and safe use

7.1. The essential characteristics, purpose, volume, method of use and other relevant information of the goods are provided on the product page, on the packaging, on the label or in the instructions supplied with the goods.

7.2. Product photographs are for illustration only. Due to updates to the production batch, packaging or label, the packaging design, label layout, product shade or other non-essential characteristics may differ slightly, provided that this does not change the purpose, composition, safety, quantity, quality and other essential characteristics of the goods.

7.3. Before using a product, read its label and the instructions for use and safety. Use only as intended, follow the stated precautions and keep out of the reach of children. Not sure whether the product is suitable for your surface? First test it in an inconspicuous area. This provision does not limit the Seller’s liability for goods of improper quality or unsafe goods.

7.4. In order to save resources, the Seller may use clean, suitable and safe secondary packaging and reusable filling materials for shipments.

8. The Consumer’s right to withdraw from a distance contract within 14 days

8.1. The Consumer has the right, without giving a reason and without incurring costs other than those established in legal acts and these Rules, to withdraw from a distance purchase–sale contract within 14 days.

8.2. The fourteen-day period begins on the day after the Consumer or a third party indicated by them, other than the carrier, receives the goods. If several goods ordered in one order are delivered separately, the period is counted from the day of receipt of the last item.

8.3. To withdraw from the contract, the Consumer must, before the end of the period, clearly notify their decision in one of the following ways:

• using the electronic “Withdraw from the contract” function provided in the Online Store;
• by sending a clear statement by email info@nanogo.lt;
• using the model withdrawal form provided at the end of these Rules.

8.4. When using the electronic withdrawal function, receipt of the statement is immediately confirmed to the Consumer by email or on another durable medium. The electronic function is not the only way to withdraw from the contract.

8.5. Upon receiving the notice of withdrawal from the contract, please send or hand over the goods without undue delay and no later than within 14 days from the day the notice was submitted. Returned goods are sent to the recipient UAB “NANO GO”, tel. +370 618 46400, to the LP EXPRESS “Maxima” parcel locker, Rasos g. 1A, Ginkūnai, Lithuania. We recommend indicating the order number in the shipment information. If this parcel locker is temporarily out of service, overfilled or unsuitable for a specific shipment, upon receiving your notice by email or on another durable medium we will provide another equivalent return location that does not increase the direct return costs. There is no shipment reception point at the registered office address Tilžės g. 171-71, LT-76205 Šiauliai, so please send goods using the parcel locker indicated in this clause or by another method agreed with us.

8.6. The Consumer pays the direct costs of returning goods of proper quality. Please choose a safe shipping method suitable for the nature of the goods and keep the document confirming dispatch. The return shipment must be paid by the sender – we will not be able to accept shipments for which the delivery or cash-on-delivery fee would have to be paid by the recipient.

8.7. The Consumer has the right to inspect the goods to the extent that would be possible in a physical store, but is liable for any diminished value of the goods resulting from actions that were not necessary to establish the nature, characteristics and functioning of the goods. Loss of or damage to the original packaging, protective elements, set contents or labels may be taken into account when calculating the diminished value of the goods, but does not in itself annul the right to withdraw from the contract in all cases.

8.8. Opening the container of liquid cleaning, care and protection products, breaking the seal or using the product may significantly reduce the value of the goods if their quantity, composition, safety or authenticity can no longer be ensured. In such a case, the diminished value is determined individually, taking into account the actual condition of the goods, the quantity used and the possibility of further placing them on the market lawfully and safely. The Seller substantiates the applied diminished value of the goods. This provision does not apply where the goods are of improper quality.

8.9. The right to withdraw from a distance contract does not apply in the cases established in legal acts, including where:

• the goods were made according to the Consumer’s individual instructions or are clearly personalised to their personal needs;
• the goods perish quickly or have a short shelf life;
• sealed goods have been delivered which are unsuitable for return for health protection or hygiene reasons, and their seal was broken after delivery;
• after delivery, due to their nature, the goods became inseparably mixed with other items;
• another exception to withdrawal from the contract established in the Civil Code applies.

8.10. The provisions of this section on withdrawal from goods of proper quality do not limit the Consumer’s rights where goods of improper quality, the wrong goods or an incomplete order have been delivered.

9. Refund upon withdrawal from the contract

9.1. Upon receiving the Consumer’s notice of withdrawal from the contract, the Seller, without undue delay and no later than within 14 days, refunds all amounts paid for the returned order, including the costs of the cheapest standard delivery offered by the Seller.

9.2. If the Consumer chose a more expensive delivery method than the cheapest standard delivery method offered by the Seller, the additional part of the price is not refunded.

9.3. The Seller may withhold the refund until it recovers the goods or the Consumer provides proof that they have sent them, whichever occurs first.

9.4. The refund is made using the same payment method that the Consumer used for the purchase, unless the Consumer expressly agrees to another method and does not incur additional costs as a result.

9.5. Where only part of the order is withdrawn from, the price of the corresponding goods is refunded. The initial delivery costs are refunded only to the extent that they would have been lower if the returned goods had not been ordered. If the delivery price would not have changed due to the partial return, it is not refunded.

10. Goods of improper quality and legal guarantee

10.1. The Seller is liable to the Consumer for any lack of conformity of the goods existing at the time of delivery and becoming apparent no later than 2 years from the day of delivery.

10.2. Noticed a defect in the goods? Write to us at info@nanogo.lt – we will help resolve it. Indicate the order number, briefly describe the problem and, where possible, attach photographs or other useful information. The purchase can be confirmed with an invoice, order confirmation, bank statement or other suitable evidence.

10.3. In the manner established by law, the Consumer may first choose repair or replacement of the goods, except where the chosen method is impossible or would cause the Seller disproportionate costs. Depending on the nature of the product, in the case of liquid or consumable goods the most suitable solution is usually replacement, but we assess each situation individually.

10.4. The Consumer may demand a proportionate price reduction or terminate the contract and recover the money if the conditions established in legal acts are met, for example, the Seller does not repair or replace the goods, the defect persists, is significant, or it is clear from the circumstances that a proper solution will not be provided within a reasonable time and without significant inconvenience to the Consumer. The contract is not terminated if the defect is minor; the burden of proving that the defect is minor lies with the Seller.

10.5. The Seller pays the necessary costs of repairing, replacing, collecting or returning goods of improper quality. If the packaging of chemical goods is badly damaged, the goods have leaked or it may be unsafe to send them, do not send them on your own. First contact us – we will agree on a safe solution.

10.6. An additional commercial guarantee provided by the manufacturer or the Seller, if applicable, does not limit the Consumer’s rights established by law.

11. Personal data and account

11.1. The Seller processes personal data for the purposes of receiving and fulfilling the order, payment, delivery, accounting, account administration, customer service and other legitimate purposes. Detailed information about the data processed, the legal bases, recipients, storage periods and the Buyer’s rights is provided in the Privacy Policy.

11.2. The data necessary to fulfil the order is processed on the basis of contract performance and legal obligations. Separate consent to such processing is not required.

11.3. Newsletters, promotional offers, abandoned-cart reminders and invitations to leave feedback are sent upon separate consent or, where all the conditions established in legal acts are met, applying the existing-customer exception. The marketing option is optional and does not affect the ability to place an order. Each direct marketing message provides a clear and free option to unsubscribe from further such messages.

12. Liability of the Parties and force majeure

12.1. The Seller is liable for the performance of its obligations and for ensuring the Consumer’s rights to the extent established by the applicable legal acts. No provision of these Rules releases the Seller from liability that cannot be limited under the law.

12.2. The Buyer is liable for incorrect data provided intentionally or through negligence, unauthorised use of the account and other breaches of its obligations, but only for direct, reasonable and provable losses arising therefrom.

12.3. Temporary technical malfunctions of the Online Store do not annul contracts properly concluded before they occurred. The Seller takes reasonable measures to eliminate malfunctions and, where necessary, informs the affected Buyers.

12.4. A Party is not liable for failure to perform its obligations if it arose due to force majeure circumstances as defined in legal acts. The Party must, without undue delay, inform the other Party and take reasonable actions to reduce the consequences. Force majeure circumstances do not in themselves annul the Consumer’s right to recover money for undelivered goods.

13. Requests, complaints and dispute resolution

13.1. The Buyer first submits a request or complaint to the Seller:

UAB “NANO GO”
Tilžės g. 171-71, LT-76205 Šiauliai, Lithuania
Email: info@nanogo.lt
Phone: +370 618 46400

13.2. So that we can resolve the issue faster, in the request we recommend indicating your name, surname, contact details, order number, the situation and the desired solution, and attaching any evidence you have. The Seller examines the Consumer’s request free of charge and, no later than within 14 calendar days from its receipt, provides a comprehensive, reasoned written reply.

13.3. If the Seller’s reply does not satisfy the Consumer, the claim is satisfied only in part, or no reply is provided within 14 days, the Consumer may apply to the State Consumer Rights Protection Authority:

State Consumer Rights Protection Authority
A. Goštauto g. 12, 01108 Vilnius, Lithuania
Website: https://vvtat.lrv.lt
Consumer Rights Information System: https://www.vtis.lt

13.4. Disputes may also be resolved in a competent court in the manner established by legal acts. The law of the Republic of Lithuania applies to the Rules and the contract, but this does not deprive a Consumer residing in another state of the mandatory protection rights granted to them by the applicable law.

14. Final provisions

14.1. If any provision of the Rules is recognised as invalid or unenforceable, the remaining provisions remain in force.

14.2. The Seller may amend the Rules following changes in legal acts, delivery or payment methods, Online Store functions or business processes. The current Rules are published in the Online Store.

14.3. These Rules come into force on 17 July 2026.

Annex. Model withdrawal form

Complete and send this form only if you wish to withdraw from the distance contract. You may also submit another clear statement.

To: UAB “NANO GO”, Tilžės g. 171-71, LT-76205 Šiauliai, Lithuania, info@nanogo.lt

This address is for the notice of withdrawal from the contract. Please send the returned goods using the parcel locker indicated in clause 8.5 or by another method agreed with the Seller.

I hereby give notice that I withdraw from the purchase–sale contract for the following goods:

__________________________________________________________________

Order number: _____________________________________________________

Order date: _______________________________________________________

Date of receipt of the goods: _____________________________________

Consumer’s name and surname: ______________________________________

Consumer’s address: _______________________________________________

Email and/or phone number: ________________________________________

Consumer’s signature: ______________________ (only when the form is sent on paper)

Date: ______________________

Revision date: 2026-07-17