Rules for Buying and Selling Goods

Attention!!! During the cold season, please pick up your parcel from the parcel machine ON THE SAME DAY you receive the notification from the carrier.
1. General Provisions
1.1. The rules of the online store https://nanogo.lt (hereinafter referred to as the Rules) are a legally binding document for the Buyer and the Seller – UAB “NANO GO” (hereinafter referred to as the Seller), which establishes the rights and obligations of the Parties.
1.2. The Seller reserves the right to change, amend, or supplement these Rules at any time. The Buyer will be informed of any changes to the Rules on the website of the online store.
2. Conclusion of the Purchase-Sale Agreement
2.1. The Purchase-Sale Agreement between the Buyer and the Seller is considered concluded when the Buyer forms and submits an order for goods in the online store, having previously familiarized themselves with these rules.
3. Seller’s Rights
3.1. In the event of significant circumstances, the Seller may temporarily or completely suspend the operation of the online store without prior notice to the Buyer.
3.2. If the Buyer attempts to harm the operation, stability, and security of the online store or violates their obligations, the Seller has the right to restrict or suspend the Buyer’s access to the online store without warning.
4. Seller’s Obligations
4.1. The Seller undertakes to provide access to the services of the online store, the terms of which are established by these Rules.
4.2. The Seller is obligated to deliver the goods purchased by the Buyer using the delivery method chosen by the Buyer, based on the conditions set forth in these purchase-sale Rules.
4.3. In the event that the Seller is unable to deliver the goods ordered in the online store due to unforeseen circumstances, the Seller has the right to terminate the Purchase-Sale Agreement after informing the Buyer. The Seller may offer a similar product. If the Buyer declines, the Seller is obligated to refund the money paid within 3 working days.
4.4. If the Buyer exercises the right provided in point 5.2 of the Rules, the Seller is obligated to refund the money paid by the Buyer within 5 (five) working days from the date of receipt of the returned goods.
4.5. The Seller may not refund the amount paid by the Buyer until the goods have been returned to the Seller or until the Buyer provides proof that the goods have been sent to the Seller, whichever occurs first.
5. Buyer’s Rights
5.1. The Buyer has the right to purchase goods in the online store in accordance with these Rules.
5.2. The Buyer has the right to withdraw from the sales contract for goods concluded in the online store by notifying the Seller in writing no later than 14 (fourteen) calendar days from the date of delivery of the goods.
5.3. The right specified in paragraph 5.2 may be exercised by the Buyer only if the goods have not been damaged or their appearance has not changed, and if they have not been used.
6. Buyer’s Obligations
6.1. The Buyer is obliged to pay for the purchased goods and accept them in the manner provided by these Rules.
6.2. If the Buyer refuses to accept the goods at the time of delivery without valid reasons, at the Seller’s request, the Buyer is obliged to reimburse the costs of returning the goods.
6.3. At the moment of delivery of the goods, the Buyer is obliged to check the condition of the package and the goods together with the Seller or the person who delivered the package.
6.4. By using the online store, the Buyer confirms that they agree to these terms of sale and undertakes to comply with them.
7. Prices for Goods
7.1. The prices for goods in the online store are indicated in euros. Prices are stated including VAT. After the order is confirmed, the cost of delivery, if applicable, will be added to the total amount of the goods.
7.2. The company may provide a discount code/coupon. A discount code is a unique combination of letters and/or numbers that allows you to purchase products in the online store https://nanogo.lt with a certain discount. Discount codes are unique – each can provide different sizes of discounts, applicable to the entire range or specific parts of it, with different validity periods and other application conditions. In certain cases, if the cart total does not reach the minimum amount of €20, the discount code may not be valid. The discount code does not apply to products marked with “Promotion” or “Sale” labels. A discount code can be obtained during promotions organized by NANO GO, UAB or its partners. To apply the discount code: Add products to your Cart. Click on the Cart link and enter the discount code in the “Discount Code” field, then press the “Apply” button next to it. This will grant you the applicable discount. Discount codes cannot be combined.
8. Ordering and Payment for Goods
8.1. The Buyer, upon visiting the online store, selects the products they like and adds them to the shopping cart. After the shopping cart is formed, the Buyer enters the personal data necessary for order fulfillment: their first name, last name, the address where the products will be delivered, and a phone number (it is mandatory to enter the phone number in the +370 format), as well as any additional information that may be important for delivering the ordered products. The Buyer selects a suitable shipping method from the provided list of carriers. If the shipment is sent to a parcel locker / pickup point, the Buyer specifies the carrier and the parcel locker to which the shipment will be delivered. The Buyer confirms that they have read these rules and confirms the order.
8.2. Payments can be made using the electronic banking services of all banks registered in Lithuania, as well as Visa/MasterCard payment cards. Payments are accepted in euros. Payments are processed using the payment platforms Montonio, Stripe, MakeCommerce.lt (MakeCommerce.ee), Paysera.lt, and Paypal.com, according to the buyer’s choice.
8.3. If you are unable to pay for your shopping cart using the automatic payment method, please contact us at +37061846400 or via email at ng7@nanogo.lt. We will send you a secure direct payment link via email: For example: https://payment.maksekeskus.ee/pay/……., based on the VAT invoice generated for your shopping cart, which will include the order number and the amount due. To pay for the goods via bank transfer: Recipient: NANO GO, UAB, Bank: UAB Paysera LT, Bank account number: LT383500010004474832 or Bank: Šiaulių bankas, Bank account number: LT167180000008070009. Please check that all details in the payment instruction are correct before making the payment.
8.4. Payment in cash or by bank card upon delivery (COD) via courier or parcel terminal is only possible by prior arrangement by phone at +370 618 46400.
9. Delivery of Goods
9.1. When ordering goods, the Buyer must provide the exact delivery address or the parcel machine for pickup and the recipient’s phone number. Phone number format: +3706xxxxxxx or 06xxxxxxx or 6xxxxxxx (86xxxxxxx – NOT VALID). If an incorrect or improperly formatted phone number is provided, the shipment will not reach the Buyer. UAB “NANO GO” accepts no responsibility for the non-delivery of the shipment and any other losses incurred by the Buyer due to incorrectly provided contact details and delivery address.
9.2. Goods are delivered to Venipak, Omniva, Unisend / LP Express parcel lockers or via Venipak couriers according to the buyer’s choice at the time of purchase.
9.3. For purchases of €50 and more, delivery to Venipak parcel lockers is free **. When products are added to the cart with a total amount exceeding €50 (excluding shipping costs), only the “Delivery to Venipak / LP Express” option is displayed on the cart page, and the shipping cost is not shown.
9.4. The seller reserves the right to change the services of the carrier chosen by the buyer when delivering goods to the parcel locker specified by the buyer. Due to technical obstacles, the carrier may deliver the goods to the nearest parcel locker located near the one chosen by the buyer.
9.5. The Buyer must accept the goods personally. If the Buyer is unable to accept the goods personally, but the goods are delivered to the address specified by the Buyer, the Buyer has no right to make claims regarding the goods delivered to an incorrect person.
9.6. The Seller will dispatch the goods to the Buyer within 1 – 2 working days according to the delivery method chosen by the Buyer at the time of purchase.
9.7. If the Buyer does not collect the shipment from the parcel locker / terminal due to their own fault within the storage period set by the carrier, the shipment will be returned to the Seller, and this will be considered as the Seller having fulfilled the Purchase-Sale Agreement. By agreement, the Seller may resend the goods only after the Buyer has paid for the return shipping to the sender (the courier service is used for the return shipment) and the costs of resending (the shipping method is chosen by the Buyer). For the rules regarding the delivery of goods by carriers and storage in parcel lockers, please refer to the help sections of Omniva, LP Express / Unisend, and Venipak.
9.8. The Seller is exempt from liability for delays in the delivery of goods if the goods are not delivered to the Buyer or are delivered late due to the Buyer’s fault, for example, by providing incorrect contact or delivery information, or due to circumstances beyond the Seller’s control.
9.9. The Seller is not responsible for goods not delivered to the Buyer if the Buyer incorrectly provided the delivery address or phone number at the time of purchase.
9.10. The Seller packages and ships the ordered goods according to the requirements set by the carriers, therefore the Seller is not liable for goods not delivered to the Buyer, or for goods that were delivered but damaged or broken due to the carrier’s fault.
9.11. The characteristics of all sold goods are specified in the description next to each product. The seller is not responsible for the fact that the color, shape, or other parameters of the products in the online store may not match the actual size, shape, and color of the products due to the characteristics of the monitor used by the Buyer.
9.12. The appearance, packaging, and label of all sold goods may differ from the product image displayed in the online store, depending on the production batch.
9.13. The color or scent of all sold goods may differ from the descriptions in the online store, depending on the production batch.
9.14. If the Buyer cancels the purchase-sale agreement, the Buyer will be refunded all amounts paid, including the delivery costs paid by the Buyer, as long as the product has not yet been shipped.
9.15. Sending parcels by courier or parcel locker to Neringa municipality, Nida, Juodkrantė, Smiltynė, with postal codes ranging from 93100 to 93130 – is not allowed.
10. Return of goods
10.1. Quality goods can be returned within 14 days from the date of receipt. Deficiencies in sold non-quality goods are rectified, and non-quality goods are exchanged or returned in accordance with the provisions of the Civil Code of the Republic of Lithuania.
10.2. When returning goods, the following conditions must be met:
10.2.1. The returned item must be in its original, undamaged packaging (this point does not apply if a non-quality item is being returned);
10.2.2. The item must be undamaged by the Buyer;
10.2.3. The item must be unused and retain its commercial appearance: labels intact, protective films unremoved, etc. (this clause does not apply in cases where a defective item is being returned);
10.2.4. The returned item must be in the same configuration as received by the Buyer (this clause does not apply in cases where a defective item is being returned);
10.2.5. The Buyer shall bear the costs of returning quality items;
10.2.6. The Seller has the right to refuse to accept items returned by the Buyer if the conditions for returning goods have not been met;
10.2.7. The return of goods is carried out in the manner specified by the Seller within 14 (fourteen) days from the date of receipt of the goods (this clause does not apply in cases where the item is defective – in such cases, the return of goods is carried out within the statutory warranty period);
10.3. The return and exchange of goods of appropriate quality is carried out in accordance with Article 6.22810, Part 1 of the Civil Code;
10.4. Money paid for goods accepted by the Buyer but later rejected (after deducting any cancellation fees, if applicable) will be refunded to the Buyer’s account no later than 5 (five) days from the date of the return of the goods to the Seller, unless otherwise agreed by the Seller and the Buyer.
11. Packaging of Goods
11.1. In order to conserve natural resources, UAB “NANO GO” may use secondary packaging and other previously used materials for the shipment packaging and to fill its gaps.
12. Final Provisions
12.1. These Rules are established in accordance with the laws of the Republic of Lithuania.
12.2. These Rules and the relationships between the Parties in relation to these Rules are governed and interpreted based on the laws of the Republic of Lithuania.
12.3. All disputes arising from the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the procedures established by the laws of the Republic of Lithuania.
12.4. The Parties are exempt from fulfilling their obligations under these Rules if they cannot be fulfilled due to unforeseen circumstances beyond the control of the Parties (Force Majeure).